Creator of unique experience we are a tailor-made travel agency in South East Asia. Our team of professionals based in Vietnam is at your service to create your best memories in Asia.

1 – Practical issues

1 - Is the star level between Indochina and Europe similar?

For 5-star hotels, the quality corresponds to that of 4-star hotels in Europe. For hotels 3 stars and less, the quality is very variable. So, we offer in each category the best hotels in which the quality is almost equivalent to the hotels of Europe

2 - How will we stay at the inhabitant?

Homestay accommodation is an opportunity to immerse yourself in the daily life of the local population. You will therefore sleep "like the locals", but in improved conditions: sheets, toilets with hot water outside, mosquito nets ... However, these are basic comforts.

3 - Questions about the guide

The accompaniment of a good guide is the guarantee of success for a trip, because the local inhabitants speak very little English and even less French. The guide opens the doors of our cultures. We collaborate with the best local francophone guides: knowing their country, history and culture, we can certify their competence and their friendliness.

The guide and the driver will accompany you throughout your trip, and this from the day of your arrival, except free days mentioned in the program. In each region, a local guide will take care of you (guide of the North, guide of the Center, guide of the South ....).

Warning ! During the so-called high season months, especially November and March, it is sometimes very difficult to find good guides if your trip is booked late.

4 - Do I have to report it to Mandarin Road if I take medical treatment?

Vietnamese legislation is strict on the transport of certain pharmaceutical products whose distribution on site is ensured by the State. Convictions have recently been handed down for people carrying boxes of Lexomil and Myolastan tablets.

It is advisable for travelers following antidepressant treatment to systematically keep the prescription of the prescribing doctor, with the necessary doses for the duration of their stay.

A circular from the Ministry of Health dated January 2007 develops, by list, the conditions for the non-commercial importation of drugs in Vietnam. This circular has been placed under the heading "Information for travelers coming to Vietnam" on the website of the French Embassy.

5 - Should I report it if I have an allergy?

Yes, so that we can adapt the details of your tour / meals.

6 - Who can I contact in case of problems during my stay?

You can contact Mr. Duong, the director of our agency, by calling 0084985836266

2 – Questions about the price of the trip

1 - What budget do we have to plan, besides the price to pay at Mandarin Road?

Not counting the international round trip airfares, you will need to budget for:

Meals not included (about $ 10 per person per meal)
Visa fees on arrival (25 USD for a 15-30 day trip to Vietnam, visa exemption for less than 15 days, 30 to 40 USD in Laos depending on your nationality, 30 USD in Cambodia; Thailand and Bali, visa waiver for a stay of less than 30 days, for Nepal, $ 25 for a 15-day visa, $ 40 for a 30-day visa, and a visa for entry into China between $ 50 and $ 70 )
Bank fees for payment if you pay by credit card (3% to 4% of the amount to be paid, depending on the type of card).
Travel insurance (about 50 USD, if you buy directly from the insurer)
Tipping: the custom is to give 3 to 4 euro per day / per traveler for your guide, and 2 to 3 euro / day / traveler for your driver; tips for rowers, porters and waiters in hotels and restaurants are appreciated, but are not required either)
Your personal purchases, drinks during meals, laundries, communication costs (telephone, Internet ...)

2 - What means of payment can I use to pay for my trip to Mandarin Road?

You can choose between three payment methods to pay for your trip:

By credit card via Internet
Wire Transfer
In cash on the spot

3 - What are the payment terms?

Your trip must be paid one month before your departure.

4 - Is there a deposit?

Yes, you must pay 30% of the amount due at the time of booking confirmation of your trip.

5 - Do I need travel insurance?

To subscribe to a travel insurance before your departure is obligatory for all the participants to our circuits. Please ensure that this insurance also covers your repatriation costs in case of serious problems. Although there are some world-class medical clinics in Hanoi and Ho Chi Minh City, there is still a lack of advanced medical care facilities outside of these two major cities. It is recommended that you purchase travel insurance that covers medical expenses in an emergency and gives you access to a wide range of medical and travel services around the world.

6 - Is travel insurance included in your rates?

No, it is not included for the following reasons:

We believe that the services of insurers in your country are better than in Vietnam.
It will be better to contact the insurers directly to choose the insurance that suits you.
On the other hand, Mandarin Road Voyages undertakes to give you the necessary assistance in the event of the occurrence of events giving rise to compensation by the insurer.

7 - Are there airport taxes to pay?

Previously, travelers had to pay these taxes on the spot. Currently, all are already included in airline tickets. You will not have to pay anything.

8 - Your quote is in USD, can we pay in euros?

Yes, you can pay in euros. When you pay by credit card, we will receive the amount in USD and your account will be debited in Euros, according to the exchange rate of your bank.

When you pay in cash, we convert the amount into Euros according to the day rate of Vietcombank:http://www.vietcombank.com.vn/ExchangeRates/?lang=en.

9 - Do you have a child rate?

Yes, for children under 12 years old. Contact us to have precise prices on the circuits that interest you!

3 – Questions about booking

Questions about booking

1. What are the steps to follow if we agree with your quote?

Upon receipt of your confirmation of the trip, we make the booking services. For your part, you will then have to pay a deposit equal to 30% of the total cost of the trip, either by bank transfer or by credit card ...

After having received your deposit, our Director will send you a definitive program considered as a contract between you and our agency.

In the event that services are not yet available on your dates, we will offer other similar services, or we will change the program by respecting all the agreed visits.

2. Can I change my trip?

Yes, we are in a position to offer you a personalized and tailor-made trip according to your criteria. You can include sites that you want to visit as well as some special requests ... Even if these places are sometimes tourist, you can visit and know an authentic Vietnam, close to its inhabitants. So do not hesitate to let us know that this trip to Vietnam is "the journey of your life".

For changes after your trip has been booked, we advise you to consult our special conditions of sale. Indeed, once your trip has been booked, any modification or cancellation must reach us by registered letter with acknowledgment of receipt. The schedule of fees incurred can be found in our sales conditions section. It is also recommended to take out additional insurance at the time of booking.

If you want to postpone the trip to another day, we will do our best to keep the postage costs as low as possible. The rest of the amount will be a credit for the postponed trip.

3. Can I cancel and be reimbursed for my trip?

We advise you to consult our special conditions of sale. Indeed, once your trip has been booked, any modification or cancellation must reach us by registered letter with acknowledgment of receipt. The schedule of fees incurred can be found in our sales conditions section. It is also recommended to take out additional insurance at the time of booking.

4. Does Mandarin Road handle visas?

The French are exempt from visa until June 30, 2021 for stays of less than 15 days / 14 nights (be careful, this visa exemption is only valid for a single entry visa.).

For the visa in Vietnam, you can make the visa at the embassy before your departure, or obtain the visa on arrival at the airport. In both cases, you need to have a letter of approval for the visa. Mandarin Road can do it cheaply.

Please find below two types of visa:

a. Visa service on arrival

As soon as we have received your passport information, we will apply for your visa approval; the normal delay is 3 to 5 days - in case of emergency from 1 to 2 days. The prices below do not include the fees that you will have to pay to the Vietnamese customs upon your arrival at the airport (45USD per person for the single entry visa in one month, 65USD per person for the multiple entry visa in one month - fresh to date).

Price per person in US dollar

Type of visa	Normal : 3 - 5 days	Urgent : 1-2 working days
Simple entry – 1 month	US $ 7	US $ 13
Simple entry – 1 month	US $ 17	US $ 23
Simple entry – 3 months	US $ 20	US $ 26
Multiple entry – 3 months	US $ 26	US $ 33
Multiple entry – 6 months	US $ 26	US $ 33
Multiple entry – 6 months	US $ 33	US $ 39

b. Visa Approval Service

After receiving approval, we send you a copy of the letter of approval; You can then go to the Vietnamese embassy or consulate in your country for the establishment of your visa. The prices below do not include the fees that you will have to pay to the Vietnamese embassy or consulate in your country.

Price per person in US dollar

Type of visa	Normal : 3 - 5 days	Urgent : 1-2 working days
Simple entry – 1 month	US $ 7	US $ 13
Simple entry – 1 month	US $ 9	US $ 16
Simple entry – 3 months	US $ 10	US $ 17
Multiple entry – 3 months	US $ 16	US $ 22
Multiple entry – 6 months	US $ 16	US $ 22
Multiple entry – 6 months	US $ 21	US $ 27

For Laos and Cambodia, obtaining a visa is very simple. Just have your passport valid, two photos and a few tens of dollars (20 US $ for Cambodia and 30 US $ for Laos), the visa will be issued at the border gate.

4 – Questions about the country of destination

When is the best time to travel in Southeast Asia ?

Viet Nam

Given the size of the country and the differences in relief, it is possible to visit Vietnam in any season but you should know that the South and Ho Chi Minh City experience a very hot climate in March and May, a wet season between May and October and a drier period from November to April. In the North, the rainy season lasts from May to September and the period from December to March is the driest. The temperatures are generally pleasant, sometimes a little cool during the winter period.

Cambodge

Cambodia has a tropical climate with three seasons. The dry season is more pleasant, from November to February when the temperature is cooler. The hot season lasts from March to May with an average temperature of 37 ° C. The monsoon season, hot and humid, is from June to October. The wettest months are August and September.

Laos

In Laos, the rainy season runs from May to October with a hot and humid climate. The dry season starts in November with cool temperatures gradually rising until April to May.

2. What vaccinations are needed before the trip? Go to the tab: "Before you go"

Vietnam http://mandarinroad.com/vietnam.html
Cambodia http://mandarinroad.com/cambodia.html
Laos http://mandarinroad.com/laos.html
Thailand http://mandarinroad.com/thailand.html
Myanmar http://mandarinroad.com/myanmar.html
Yunnan http://mandarinroad.com/yunnan.html
Nepal http://mandarinroad.com/nepal.html
Bali http://mandarinroad.com/bali.html
Sri Lanka http://mandarinroad.com/sri-lanka.html

3. In case of health concerns during the trip, where can I get treatment? Go to the tab: "On the spot"

Vietnam http://mandarinroad.com/vietnam.html
Cambodia http://mandarinroad.com/cambodia.html
Laos http://mandarinroad.com/laos.html
Thailand http://mandarinroad.com/thailand.html
Myanmar http://mandarinroad.com/myanmar.html
Yunnan http://mandarinroad.com/yunnan.html
Nepal http://mandarinroad.com/nepal.html
Bali http://mandarinroad.com/bali.html
Sri Lanka http://mandarinroad.com/sri-lanka.html