12/06/2019 1.181 Views
Although established under Vietnamese law, we strive, within the limits of the regulations and customs in Vietnam to respect the directives of the French law of July 13, 1992.

1. Registration:

The inscription to one of our journeys implies the unconditional acceptance of the general and particular conditions of sale. Any registration for one of our trips involves the buyer, the payment to our bank of a minimum deposit, or 30% of the price of the trip.
  • by Visa Credit Card or similar, made online - OnePay
OnePay is a tool of the Internet Gateway Matercard Service in Vietnam. All details of the credit card are processed and secured by OnePAY. The information is protected during transmission with the use of Secure Sockets Layer software (SSL / 168 bit) which encrypts the information you provide online.
This method of payment allows you to pay by internet safely. We accept online payment with Visa, Mastercard, American Express and JCB card. After having received your reservation, we send you by email an "invoice for online payment" where you will follow the instructions by clicking on the link.
Attention: The collection fees are 3.08% for Visa, Mastercard, or JCB, and 3.85% for the American Express card collected by Vietnamese banks are your responsibility.
After entering the details of your credit card, if you do not receive any confirmation of the payment gateway transaction or from us, do not try to redo the transaction. Contact us for confirmation of the bank transaction and the payment order.
- by bank transfer, which will be dealt separately bank charges. This payment must be sent as soon as possible to one of the following two accounts
Mandarin Road Company Account Mandarin Road Director's account
  • Account Name: Mandarin Road Co., Ltd.
  • Account No: 0011374029878 (USD)
  • Account No: 0011144093839 (EUR)
  • Bank Name: VIETCOMBANK
  • Bank Address: 31-33 Ngo Quyen Str., Ha Noi- Viet Nam
  • Account Name: DUONG QUY TU
  • Account No: 0301376868888 (USD)
  • Account No: 0301140310494 (EUR)
  • Bank Name: VIETCOMBANK
  • Bank Address: 31-33 Tran Quang Khai, Ha Noi- Viet Nam
The important point to take into account is that the money is credited to our account with a delay of 7 to 10 days.
The payment of the balance can be settled:
  • either by One pay (online payment).
  • by bank transfer as indicated above, cashed no later than 30 days before the date of your arrival.
Otherwise, Mandarin Road reserves the right to cancel the trip and retain your deposit.

2. Price

Prices have been calculated in USD (US Dollars). They may be revised in the event of a fluctuation in transport fares, hotels or changes in the exchange rate. However, this variation can only occur if one of the elements varies by more than 3% and will not be applied within a period of less than 30 days before the date of arrival. The trip can be canceled at no cost to the customer if the increase is greater than 5% and if the cancellation notice is announced at least 21 days before the date of departure.

3. Hotels

The list of hotels with their classification is attached to each travel program. The classification indicated is that corresponding to the local regulations. Room reservations are from 12:00 to 12:00.

4. Length of stay

The duration of the trip is determined either from the reception at the airport of arrival until check-in at the airport of return, or from hotel to hotel for micro-circuits. In all cases the prices are set at a fixed rate and based on a certain number of hotel nights, but never over a certain number of hours or fractions of days. Therefore, if due to schedules imposed by the airlines, the first and last days are amputated, this will have no impact on the price of the trip. The schedule of the last day varies according to the time of departure. It is fixed precisely in agreement with the participants.

5. Claims

Any claim relating to a trip or a stay must be made within ten days of the end of the trip, by registered letter with acknowledgment of receipt.

6. Interruption of the trip

Whatever the cause, any trip interrupted or shortened, or any service not consumed by the traveler, can not be refunded.

7. Cancellation

Cancellation by the customer entails the payment of variable fees depending on the date on which it intervenes. More than thirty days before departure: USD 30 plus airline cancellation fees. From 30 to 21 days before departure: 15% of the total price, plus cancellation fees for scheduled flights by airlines. From 20 to 8 days before departure: 30% of the total price, plus cancellation fees for flights scheduled by the airlines. From 7 to 3 days before departure: 50% of the total price, plus cancellation fees for flights scheduled by the airlines. Less than 3 days before departure: 100% of the total price In the event of cancellation of the trip from us, less than 21 days before the due date for force majeure or security we will refund the full amount paid.

8. Formalities

The client is informed of various administrative and health procedures. This information is provided for information only. Mandarin Road will not be held responsible for any changes to the provisions relating to these formalities. It is the responsibility of each guest to check them before departure and to respect the regulations of the country of arrival until his departure. VISA: A visa is required to enter Vietnam. VACCINATION: No vaccination is required. PRECAUTIONS: take appropriate antimalarial treatments (see your doctor).

9. Liability

Mandarin Road acts as an intermediary between the various service providers and the participants in the trip. Its responsibility is released in the following cases:
Cases of force majeure (strikes, bad weather, natural disasters, epidemics ...)
Flight delay or flight cancellation
Changing schedules or airport
Failure of schedules by the traveler
The responsibility of the airlines involved in the journey is limited and specified in their conditions of carriage. In all cases, the costs occasioned by unforeseen circumstances can not give rise to compensation.

10. Insurance

It seems advisable for our customers that they subscribe before their departure insurance cancellation, repatriation during travel, medical expenses and loss of luggage.

11. Arbitration

In case of conflict, the parties declare to submit to the decision of an expert appointed by the president of the commercial court of ROUEN - France, without possibility of appeal or appeal.


1. The hotels, services and flights offered are always subject to availability at the time of booking and confirmation of your quote.

2. Air transport is subject to operational and safety requirements that may cause delays beyond the control of Mandarin Road. Mandarin Road can not be held responsible for changes to schedules or itineraries resulting from outside events.
3. We recommend that you take out cancellation insurance - medical assistance and repatriation before making your trip.
4. Train times are given as an indication and are not contractual.
5. The validity of your passport and obtaining a visa must be in accordance with the legislation of the countries visited. Provide at least one free passport page for each country visit.
6. For reasons of safety and insurance, we strongly discourage the rental / use of hot-air ballooning, jet skiing / jet skiing, two-wheeled vehicles.
7. For triple rooms, the extra bed is very often an extra bed. This is the case for all the hotels, in circuit as in seaside. It is sometimes impossible to put an extra bed in some hotels. In this case, an individual room supplement will have to be applied.

8. The rooms are available from 14h and must be vacated at 12h the day of your departure. We can offer you an early check in or late check out at extra charge and upon request according to your arrival and departure times.
9.For homestay nights, this is often collective housing in a traditional house. The comfort is very basic. Mattresses, sheets, pillows and mosquito nets are usually provided. The toilets are common and sometimes reduced to their simplest expression (water bucket and bucket). The comfort is very limited but it is about living an experience closer to the local population.
10. Bathing at sea may be prohibited or discouraged depending on the weather due to climatic or natural events. In this case Mandarin Road must notify the partner agency as soon as it is aware of such situation by providing evidence in writing.
11. Some minorities still practice traditional slash-and-burn agriculture by setting forest patches on fire for clearing and planting. This practice, although reprimanded by the government, can generate localized fumes that can be temporarily uncomfortable. Our itineraries can be modified without notice by our guides to minimize at best the occasional disturbance on the course of visits.
12. Overnight train trips are made, unless otherwise specified, in a 2nd class air-conditioned berth. The berths are arranged in two superposed rows, on either side of the wagon, along its entire length. There is no cabin or partition. Curtains close each berth. The toilets are common to each car. The comfort is very basic.
13. The content of the tastings mentioned in the program is indicative only. In the event that a specialty tasting is not available, we reserve the right to replace it by informing the partner agency of such change in writing as soon as possible and explaining the reason for replacement. These tastings do not constitute meals, they take place before or after the meal, depending on their content. We have put them in place to help you discover and enjoy very traditional dishes and the daily meals of the local population.
14. The meals included in the program are most often in local restaurants or in hotels as a set menu based on local cuisine. Menus may appear repetitive depending on the destination.
15. The times and / or distances communicated are for informational purposes only and are not contractual. They can be modified without notice. Source: Michelin, Google Map or similar.
16. The names of the restaurants, hotels, boats or others mentioned in the program are not contractual and may be replaced by other restaurants, hotels, boats or similar.
In case of interruption due to the client, Mandarin Road is obliged to present relevant evidence signed and dated by the client in question: if not, the amount concerned must be refunded to the partner agency
17. All tours or stays started and discontinued by the client or agency, are entirely Mandarin Road and non-refundable.
18. Any additional services provided on the spot by the client or the agency or a case of force majeure beyond the control of Mandarin Road are entirely to be paid by the customer or the agency before the implementation of these services. by Mandarin Road.
19. There is no hotel classification in terms of star or name. The stars and hotel category mentioned are based on personal assessments. They are for information purposes and are not contractual. We retranscribe in our descriptions the classification, when it exists, of hotels by stars or category carried out by the local tourism departments according to the standards in force in each country and which are different from the French and European standards. Any choice of hotel must be approved by the partner agency, no replacement without preview is acceptable by the last.
20. The price in USD or EUR is final from the moment you validate this quote which becomes your travel contract. The quotation price may change depending on the evolution of the services and the exchange rate. Any change in exchange rates, transport costs or mandatory taxes may result in readjustment of the trip prices. The tariff revision, downward or upward, will be applied by Mandarin Road to registered customers from a variation greater than 2% of the total price of the package, and up to 30 days before departure in the event of an increase , whose client will be informed. The variation will be passed on the whole price according to the parameter concerned (purchase of service in currency, transport).
21. It is strongly recommended that the client and each traveler verify the accuracy of the information required for administrative formalities prior to departure. It is up to the client and each traveler to inquire with the consular authorities of his country and to take the steps himself to avoid any risk of being denied entry. Mandarin Road declines any responsibility in case of refusal or delay of issuance of the visa by the authorities of the country or countries visited. Mandarin Road is not able to assist clients before they pass immigration screening.
22. No vaccination is required. However, some treatments are advised (tetanus and diphtheria, typhoid, hepatitis, tuberculosis). It is also advisable not to drink tap water and avoid raw vegetables to eliminate any risk of intestinal disorders. The further you get from conventional circuits, the more precautions you need to take. Malaria treatment advised. All the additional information can be consulted on the website of the Ministry of Foreign Affairs, section "Advice to travelers".
23. Locally used buses can not in any way compete with the comfort of their European counterparts (depending on the bus, no refrigerator, no toilet on board). The circuits are carried on board buses with air conditioning, the majority of recent construction. However, in busy periods, an older bus may be used. Nevertheless, whether the coach is recent or not, you will appreciate the prudence and kindness of your drivers.
24. The guides selected to accompany you are professionals. They speak French, love their country and it is with great kindness that they will make you discover it. It may be that on certain stages and on certain sites, a local official guide replaces your usual guide, the latter having no right to comment on the site in question. It may be that in busy times, your guide is less experienced. It must be kept in mind that French is for him a foreign language, often learned at university. In this case, you have to be open to exchange and openness.
25. Circuit programs are typical programs. The order of the visits can be modified on the spot. Similarly, we reserve the right to change itineraries in cases where museums are closed, under construction or for any reason prohibiting access to sites or museums. But in any case, we will strive to find a satisfactory alternative.
Mandarin Road is obligated to provide relevant written evidence and such signed and dated replacement agreements for each customer in question: otherwise, the amount in question must be refunded to the partner agency.
26. During your tour, you will have the opportunity to see and buy handicrafts. Mandarin Road declines all responsibility for your purchases, the advice of our guides being given free of charge and indicative.
27. During cruises or boat trips, the crew may improvise a pier / landing stage on an undeveloped wharf. Each participant must comply with the rules of caution and follow the advice given by the crew and / or the guide. Mandarin Road disclaims all liability for failure to follow instructions.
28. On some sites, it is not allowed to take pictures or film. A right for cameras and video can also be requested on some sites. It is not included in our rates and must be paid directly on the spot by the participants.
29. The photos included in the program are for illustrative purposes only, regardless of the program. They are not contractual and in no way bind Mandarin Road
30. Downtown hotels are generally noisier due to traffic and the proximity of entertainment centers (squares, restaurants, bars, shops ...).
31. Internet access offered by hotels is in most cases a paid service. Guests must order it and pay for it directly at the hotel.
32. In each hotel or boat are rooms or cabins less well placed, sold at the same price as the others. We can not guarantee the situation.
33. About sea view rooms, this does not always mean a 100% seafront room, the view can be lateral and sometimes obstructed.
If the view is sideways and / or obstructed, Mandarin Road is obligated to notify in writing as soon as it is aware of any such situation, and the latter reserves the right to make any necessary changes.
34. Visits to local craft shops are optional and do not involve any obligation to purchase. They are nevertheless a detour, whatever the country visit, and are related to the economic and tourist development of the country.
35. Mandarin Road can not under any circumstances be held responsible for forgotten objects and is not responsible for their search or repatriation. Therefore, it is your responsibility to contact the hotel in which you declare to have forgotten an object and to ensure by yourself the recovery and transfer of said object (by UPS, Fedex or any other specialized company).
36. All on-site expenses related to: delay or cancellation of theft / train / boat or other means of transport, demonstrations, attacks, accidents or other events, weather conditions or natural events, any other independent of the will of Mandarin Road are fully committed to take care of the customer directly on the spot. These events, beyond our control, can not in any way engage the responsibility of Mandarin Road.
37. The identity of the actual air carrier is communicated to the customer as soon as it is known. Any modification of the carrier's identity occurring after the conclusion of the contract will be passed on to the customer by Mandarin Road as soon as he becomes aware of it and, at the latest, during check-in or boarding for connecting flights. The customer is informed that the airlines enter between themselves so-called codesharing agreements which consist in marketing a flight under their own name while it is operated by a device of another company.
38. Some trips are subject to a minimum number of participants. The defection of one or more customers may result in cancellation of the trip by Mandarin Road, without compensation or penalty and against reimbursement of sums paid. Mandarin Road informs the remaining participants by any means to obtain an acknowledgment of receipt. However, Mandarin Road may nevertheless offer the remaining participants to continue their journey, subject to the possible payment of an additional cost resulting from the defection of the other participants.
39. Mandarin Road may ipso jure, without notice and without compensation, cancel the Contract in the absence of full payment of the price of the services by the customer no later than 20 days before the date of departure.
40. It is up to the customer and each traveler to inquire before the departure of his country of origin on the regulations in force in the countries visited, in particular as regards customs duties, the importation of foreign or local currency. , tobacco, alcohol and medicines. It is strongly recommended to consult before the departure of his country of origin the site of the Ministry of Foreign Affairs, heading "Advice to the travelers" and especially the site of Customs Affairs of the different countries visits.

41. The services or services taken out by the customer with third parties outside the contract are autonomous contracts and can in no way engage the responsibility of Mandarin Road nor give rise to reimbursement or compensation on his part.
42. All our guides are professionals accredited by the Ministry of Tourism. They receive a remuneration for the accompaniments of our circuits. It is customary that the satisfied traveler leaves at the end of the stay a tip of about 5 € per day and per person. This tip is divided between driver, driver and guide.
43. To allow you to deepen the discovery of the country visited, additional and optional excursions, sometimes not planned in your program, may be proposed. They have an optional character and do not alter the course of the planned itinerary. The list of these optional visits is given to you by your guide upon your arrival. Prices are in local currency and payment is made to your guide.

Be informed in advance of all our travel offers