12/06/2019 3.377 Views

1. Who is responsible for your data ?

Mandarin Road Travel, headquartered at: Suite A2805, Mipec Rivserside, 02 Long Bien Str., Long Bien Dist, Hanoi, Vietnam

2. What data do we collect ?

2.1 Mandarin Road Travel makes sure to only collect and process the following data:
The data required for a quote request, a contact or a telephone appointment on our website. Some information is obligatory because it is essential to the treatment of your requests, others are optional, because they allow to know you better. Mandatory information is marked with an asterisk on the various forms;
The passport to make the reservation of your plane tickets or to make a request of your letter of invitation for any visa;
Connection, geolocation and navigation data;
Commercial information (for example, if you subscribe to our newsletter);
During an exchange with a sales consultant by email, instant messaging (Facebook, WhatsApp, etc.), message (SMS) or telephone (telephone transcription).
2.2 Regarding the data relating to your credit cards:
Mandarin Road Voyages undertakes not to collect your data relating to your credit cards. Relative financial transactions are entrusted to a payment service provider who ensures the smooth running and security. We use OnePay, a platform of BIDV (Vietnam Investment and Development Bank), a large state-owned bank in Vietnam.
2.3 Unless otherwise stated clearly in the personal data entry form, the data collected by Mandarin Road Voyages is not transferred to third parties.
2.4 Mandarin Road Voyages guarantees that the information recorded on the site is treated in a strictly confidential manner.

3. For what purpose do we use the date we collect ?

3.1 Mandarin Road Voyages collects and processes your personal data in order to fulfill one or more of the following purposes:
Perform operations related to the management of our customers concerning contracts, reservations (accommodation and transport), invoicing and monitoring of your stay;
Create a file of prospects and customers to send newsletters, solicitations and promotional messages;
Develop trade and attendance statistics for our services;
Organize contests, sweepstakes and all promotional activities other than online gambling subject to the approval of the Online Games Regulatory Authority;
Manage the opinions of people on products, services or content through your testimonials;
Manage unpaid and potential litigation regarding the use of our products and services;
Respect our legal and regulatory obligations;
Collect your payments
To ensure compliance with applicable law, our general and, where applicable, special conditions of use and this Privacy Policy;
Inform you of any changes or new features on our website or our products / services;
Manage our website and perform internal technical operations in the context of problem solving, data analysis, tests, research, analysis, studies and surveys;

4. How long will your data be kept ?

The shelf life of your data depends on the purposes for which it is processed, as explained below:
We will process your data for the time necessary to manage your file, including any returns, complaints or claims associated with the particular service. In some cases, we will only process the data until the moment you decide.
We will process your personal data until you unsubscribe or cancel your subscription to the newsletter.
Your data (following a quote request, contact by email or phone) will be processed and kept until you decide to delete your data.
With regard to the audience measurement statistics, the information stored in the user's terminal does not make it possible to identify an individual.

5. What are your rights on your personal data ?

You may object to any type of processing defined in this document for legitimate reasons, either at the time of collection of your data or by contacting us later. We will endeavor to comply with your request within a reasonable time and, in any event, within the time limits set by law. If you wish to exercise this right, contact us either by email, telephone or mail.

6. Modification of our Privacy Policy 

Mandarin Road Travel reserves the right to modify this Privacy Policy at any time, in whole or in part. These changes will take effect from the publication of the new privacy policy. We will inform you in advance by any useful means. In any case, your use of the website following the entry into force of these changes will be worth recognition and acceptance of the new privacy policy.

7. Contact 

You can send your inquiries regarding the Privacy Policy implemented by Mandarin Road Voyages by mail to the following address: Suite A2805, Mipec Rivserside, 02 Long Bien Str., Long Bien Dist, Hanoi, Vietnam, by mail to info @, or by using the contact form on our website (in the "Contact Us" tab).
Be informed in advance of all our travel offers